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A back-of-the-envelope calculation, based on our experience writing thousands of SOPs, on the cost of a policy, SOP, Work Instruction, form, or template.
Imagine a mid-sized pharmaceutical company writing a cross-functional records retention SOP or policy. We have six different functions working on the document, with 100 people total who need to train on that document.
Roles
Activity
Hours
Personnel
Total
Functions
Determination of need for document
1
6
6
Author
Document development
6
1
6
Functions
Off-line review (three rounds)
3
6
18
Functions
Review meetings (three rounds)
3
6
18
Author
Review management
6
1
6
Author
Comment consolidation and revision
12
1
12
QA
Formatting
2
1
2
QA
QC review
2
1
2
QA
Approval management
1
1
1
Functions
Curriculum identification
0.5
6
3
Training
Curriculum set-up
1
1
1
Functions
Training
0.5
100
50
Training
Training Oversight
3
1
3
TOTAL
128
We multiply that by a typical number of documents:
Document Type
# of Documents
x 128 Hours
Policies
15
1920
SOPs
150
19200
Work Instructions
50
6400
Forms
50
6400
Templates
50
6400
TOTAL
315
40320
Thus, a mid-sized organization is devoting over 40,000 hours a year to its quality processes. Since people work about 2,000 hours per year, that's almost 20 FTEs per year. If the organization has 1000 employees, that's 2% of the workforce. On average, each person is devoting one week out of a year to SOPs.
In a small biotech, let's assume four different functions are working on an SOP that 20 people have to train on:
Roles
Activity
Hours
Personnel
Total
Functions
Determination of need for document
1
4
4
Author
Document development
6
1
6
Functions
Off-line review (three rounds)
3
4
12
Functions
Review meetings (three rounds)
3
4
12
Author
Review management
6
1
6
Author
Comment consolidation and revision
12
1
12
QA
Formatting
2
1
2
QA
QC review
2
1
2
QA
Approval management
1
1
1
Functions
Curriculum identification
0.5
4
2
Training
Curriculum set-up
1
1
1
Functions
Training
0.5
20
10
Training
Training Oversight
3
1
3
TOTAL
73
And now we multiply by a more modest number of procedures:
Document Type
# of Documents
x 73 Hours
Policies
5
365
SOPs
25
1825
Work Instructions
5
365
Forms
15
1095
Templates
5
365
TOTAL
55
4015
That's two FTE years for a small biotech. In a company with 100 people, that's the equivalent of 2% of the workforce - about the same as a large company.
Is the equivalent of 2% of the workforce too much to dedicate to SOPs? That depends. If those SOPs are enabling compliance and promoting efficiency, it may be well worth the cost. But because SOPs have a real cost, we will be even more efficient if we eliminate documents with redundant content.